Refunds & Cancellation Policy
REFUNDS AND CANCELLATION POLICY
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our User, concerning any purchase you make through us. The policy concerning the returns and refund requests, shall be following the clauses as set forth:
Upon your purchase of the products through the Company’s Platform, you do not have the right to place a return request or process a return request on the Platform under any circumstances whatsoever. However, the Platform allows replacement of products only in case of receiving damaged, defective, or broken seal of the product received from the Company. The Users can place replacement requests by emailing to firstname.lastname@example.org.
The Company upon receiving a return request from you, will ask you to share the pictures or videos of the damaged product clearly showing the defect in the product with the customer care of the Company. Only upon satisfaction of the Company’s customer care that the product is damaged, your replacement request shall be approved.
In the above-mentioned case, the Company upon satisfaction after receiving the pictures or videos from the User and after the User sends the damaged product back to the Company, shall process the replaced product through courier to the User. The User shall be responsible to bear the costs for the return courier sent by the User.
PROCESSING OF REFUND
The Company shall process full refund only the pre-booking phase i.e., the amount paid as token money by the User for placing the order shall be refunded. Post the pre-booking phase, once the Users make the final payment for the product and the Company processes the order of the User, no refund shall be processed under any circumstances whatsoever.
All Refund requests in the pre-booking phase shall be made by the User by emailing to email@example.com, which will be the official mode of communication with the Platform and the Company. The Company shall waive all other means of communication made.
The Refund shall be completed between Fifteen (15) to Thirty (30) days from the date of refund request made by the User and the money shall be transferred to the original source of payment of the User.
As a User, you do not have the right to cancel your order upon placing the same.
The Company at its sole discretion may cancel any order(s):
if it suspects a User has undertaken a fraudulent transaction, or
in case of unavailability of a service, or
for any reason outside the control of the Company including causes for delivery related logistical difficulties.
if the Company does not want to do business with the User
The Company maintains a negative list of all fraudulent transactions and non-complying Users and reserve the right to deny access to such Users at any time or cancel any orders placed by them in future.